1. Provider and scope
zappmedia Localizer is operated by zappmedia GmbH, Hohe Ähren 8B, 14195 Berlin, Germany. These terms describe use by private and business customers. The accepted quote and any expressly agreed individual arrangements also apply. Provider and contact details are available in the legal notice; contact our support at localizer-support@zappmedia.de. Access is currently restricted to a closed pilot. Payments and balances labelled as tests have no actual monetary value.
2. Accounts, access and teams
Uploading requires an approved account with a verified email address. Keep your details up to date and sign-in links confidential. Each person uses their own login. In a team, team administrators manage memberships; authorised team members can place orders using the shared account balance. Invite only people you authorise to use it and remove access that is no longer needed. Report suspected misuse to support.
3. Automated translation service
Localizer checks documents and produces translations with automated language revision and quality checks. The language models used are linguistically evaluated before release and selected and adapted for their intended use. Individual human review of every order, certification and professional advice are not included. Your selections and quote determine the languages, passages, file formats and services covered. Where translation is limited to selected content, the remaining passages stay unchanged.
4. Quotes and placing orders
Uploading and checking a document do not create a paid translation order. You receive a document-specific quote with the scope, price ceiling, validity, delivery deadline and cancellation terms. Please check the languages, selected passages and instructions before accepting. Paid production starts only when you expressly place the order. New quotes with a delivery commitment normally provide eight hours from acceptance; large documents receive a longer period shown in the quote, calculated from their size and the queue. The clock pauses only while a specific customer question awaits your answer, extending the deadline by that waiting time. Technical interruptions do not pause it. If the deadline is exceeded, we notify you by email and continue processing. Until the result is available, you can then cancel free of charge with one click. Once processing has stopped, the entire reserved credit is released; no cancellation fee applies. Orders are not automatically cancelled. Previously accepted orders do not receive a retroactive deadline. Future price changes do not increase the price of an accepted order. Changes to the scope may require a new quote for you to accept.
5. Pay per use and account credit
There is no subscription and no obligation to place further orders. Credit is held in EUR and tied to your account; it is used exclusively for Localizer services and cannot be transferred to other accounts. When you place an order, the agreed amount is reserved and temporarily unavailable for other orders. Charges and releases depend on the outcome and the accepted cancellation rules. You can view balance transactions in your account. Top-ups in the current pilot are test payments only; real purchases of credit are not yet enabled.
6. Payment processing and currencies
The current manual test top-up uses Stripe, starting at EUR 10 with an amount of your choice within the displayed limits. Automatic top-up is not enabled. Any local payment currency offered at checkout does not change the EUR denomination of your account balance. The amounts and conversion information shown before confirmation apply. Use the links under Billing & credit for receipts and payment details. Before real payments are enabled, the actual purchase flow will identify the seller, payment terms and required tax and consumer information.
7. Your content and usage rights
You retain your rights to source documents, instructions, glossaries and translation memories. You must be authorised to upload the content and have it processed and translated. You grant us only the usage rights needed for document checks, translation, checking, delivery, storage and necessary support, including the involvement of required service providers. We claim no exclusive rights to your translation results. Subject to existing rights, you may use and publish them and incorporate them into your own glossaries or translation memories. Third-party rights must be respected. We use your name or logo as a customer reference only with your express permission.
8. No training with customer data
We do not use customer data to train AI or translation models. This includes uploaded documents, translations, instructions, glossaries, translation memories and other customer content. AI service providers engaged by us are also not permitted to use this content to train their own or third-party models or to improve their models. Customer-specific instructions and language resources may be used as context to carry out your orders; this does not authorise model training. An upload or support request does not grant consent to training.
9. Confidentiality and data protection
We treat customer content as confidential and restrict access to authorised users and the people and services required for processing, operations or support. Our privacy notice explains purposes, legal bases, recipients, possible international transfers, safeguards and individual rights. Processing personal data on a business customer's instructions also requires a data processing agreement. These terms do not replace it. We do not promise exclusively European processing or immediate deletion at every service provider.
10. Quality, questions and continuation
Automated checks can reduce errors but cannot identify every ambiguity or specialist issue. Assess whether the result is suitable for your intended use; legal, medical or safety-critical applications may require additional qualified review. This does not restrict your statutory rights regarding defects. If a subject-matter decision is needed, we explain the question in the order. You can answer later; progress is saved and the order can continue with your decision. While that question remains open, you can cancel the order free of charge. Credit stays reserved during the question. Technical interruptions are investigated; the order status shows any required next steps.
11. Cancellation, failures and complaints
Cancellation before paid production starts incurs no order charge. After that, the cancellation rules accepted with the quote generally apply; free cancellation while a subject-matter question is open remains available. Only the highest fully completed milestone is charged; percentages are not added together. See Cancellation and refunds for details. If an order permanently fails for a reason attributable to us or our service providers, no fee is due: reservations are fully released and any order charges are fully refunded. Technical retries are not charged twice. Report complaints to support with the order reference and affected passages. We investigate and determine any necessary corrections or refunds. Statutory entitlements remain unaffected and do not depend on a goodwill decision.
12. File export, account closure and remaining credit
Under Settings → My account you can download available, checked source files and released results, including retained revisions, as a ZIP archive. Deleted files, quarantined files and internal working drafts are excluded. Export any files you need before closing the account. You can close your own personal account. Only team administrators can close a whole team account; team members can remove their own access without deleting shared files or credit. Active orders and reserved amounts must first be completed or cancelled through the order workflow. On account closure, we refund unused credit from actual payments in full to the original payment methods; zappmedia bears the payment fees. Pure test or free promotional credit is not paid out. The pilot tests this process with test payments only. If a refund fails, support will resolve the case; a valid refund entitlement does not expire as a result.
13. Deletion and retention
Once account closure is confirmed, access to that account is blocked. A private status link lets you follow payment checks, refunds and deletion. Technical deletion starts no earlier than 24 hours after the request and completes only after the required payment and processing steps and confirmation from connected systems. This is not a promise to delete everything within 24 hours. Available online documents, results and associated working files are removed through the deletion process. Legally required financial records and necessary minimal technical records are retained for their specific purposes. Backups follow separate deletion cycles described in the privacy notice. Other accounts to which the same person belongs are not affected by closure of this account.
14. Acceptable use and availability
Unlawful use, unauthorised access, attacks on the service and circumvention of security or usage limits are prohibited. Automated access is permitted only through expressly approved interfaces and within the agreed scope. Where there are specific security risks or serious violations, we may restrict affected access to the extent necessary; where legally permitted and compatible with security, we will explain the reason and next steps. Valid refund entitlements and statutory rights remain in place. Processing times are estimates unless a binding deadline has been agreed. Maintenance and incidents may affect availability.
15. Consumer rights and liability
Statutory consumer rights, rights regarding defects and liability claims remain unaffected. Statutory liability rules apply; these terms do not contain a blanket exclusion of liability for translation errors or data loss. In particular, claims involving intent, gross negligence or injury to life, body or health are not restricted. Statutory withdrawal rights are distinct from our voluntary cancellation and refund rules. Before real purchases are enabled, we will provide the required withdrawal information and, where applicable, separate declarations regarding an early start of performance. Uploading, using the service or accepting a quote alone does not constitute a blanket waiver of consumer rights.
16. Changes and further information
New versions are published with a date. We notify affected users of material changes appropriately and obtain consent where required. Continued use alone does not constitute blanket acceptance of arbitrary contractual changes. Already accepted orders remain subject to the agreed terms. Further information is available in the legal notice, privacy notice and Cancellation and refunds. Individual agreements and mandatory applicable law remain unaffected.